Return & Exchange Policy

1. Exchanges

We accept exchanges for our leather accessories within 7 days of the purchase date. If you wish to exchange an item, please follow the instructions below:

1.1 Eligibility

Items must be in their original, unused condition and include all original packaging and tags.

1.2 Process

1. Contact our customer support team at [Your Contact Information] to initiate the exchange process.
2. Provide your order number and a description of the item you want to exchange and the new item you'd like to receive.
3. Once your exchange request is approved, we will provide you with a return shipping label.
4. Package the item securely with the original packaging and tags and affix the provided return label.
5. Ship the item back to us using the return label.
6. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.

2. Returns Due to Damage

If you receive a damaged item, please follow the instructions below for a return:

2.1 Eligibility

Returns due to damage are eligible within 3 days of the purchase date.

2.2 Process

1. Contact our customer support team at [email protected] to report the damaged item.
2. Provide your order number and clear photos of the damaged item, including the packaging.
3. We will assess the damage and provide further instructions.
4. If a return is required, we will provide you with a return shipping label.
5. Package the item securely with the original packaging and tags and affix the provided return label.
6. Ship the damaged item back to us using the return label.
7. Once we receive and inspect the damaged item, we will process a refund or ship a replacement, as per your preference.

3. Contact Us

If you have any questions or need further assistance regarding our exchange and return policy, please contact our customer support team at [email protected] .

Last Updated: 15/09/2023